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Total Customer satisfaction is our #1 Goal. To that end, we staff our offices in the United States seven days a week from 8:00 am - 10:00 pm, Eastern Time zone.
We can usually answer your questions more rapidly if we have a few quiet minutes to look-up your account history and review your records and web site. Answering your question through e-mail usually provides our customers with the best result. However, should the question or problem be more complicated, we are happy to solve the problem through a telephone call to you.
Correspondence sent to us during these above hours will usually be handled within a few hours but always by noon the following day.
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